Box Office ChaiWala ("we", "us", "our") runs a self-service café in Raipur, Chhattisgarh and takes orders through our own website and in-café ordering system. This policy explains what personal information we collect when you order from us, why we collect it and how we protect it. By placing an order with us — online or at the counter — you agree to the practices described here.
When you place an order, we collect:
We do not require you to create an account and we do not collect information beyond what's needed to take and serve your order.
Your information is stored on secure cloud infrastructure with access restricted to authorised Box Office ChaiWala staff only. All data is transmitted over encrypted (HTTPS) connections. We do not have a public API or export tool that lets outside parties query our order database.
We do not sell, rent or trade your personal information to any third party for marketing or advertising purposes. We do not run ads and do not build advertising profiles from your data. We only share information with:
We keep your order and contact information for as long as reasonably needed for our business records — including tax, accounting and dispute-resolution purposes — or until you ask us to delete it, whichever is appropriate under applicable law.
You can, at any time, ask us at the counter or via the contact details below to:
Our ordering site uses your browser's local storage (not cookies) for two things: remembering your cart while you're browsing the menu and — if you've ordered from this device before — pre-filling your name and WhatsApp number on your next visit so you don't have to retype them. This is stored only on your device, is never sent anywhere until you actively tap Continue to place an order and automatically expires after 30 days. You can clear it any time by clearing your browser's site data or by simply editing the pre-filled details before continuing. We do not use tracking cookies or third-party advertising trackers.
Our services are intended for use by adults placing food and beverage orders. We do not knowingly collect personal information from children beyond what a parent or guardian provides in the course of placing an order on their behalf.
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top will always reflect the latest version. Continued use of our ordering system after changes means you accept the updated policy.
For any question, concern, correction or deletion request regarding your personal information, reach out to us directly: